Shipping Information

US Shipping Information

All orders are shipped from Florida, USA

Order Cancellations:

Because we ship most orders so quickly order cancellations are not usually granted because the order has already shipped or it is in the process of being made. Because of this we ask that you choose carefully when selecting your items. Thanks.

When will my order ship?

Due to the size of our silicone mold catalog (close to 1000 different designs) we have never carried inventory/stock of our molds. They have been handmade for close to 20 years and will continue to be made as such. Because of this there will always be 1-3 days between your order being received by us and it being shipped. Typically, the order is made the same day if received by 10:00am EST and shipped the following day. If received after 10:00am EST, it is made the next day and shipped the following. Because we cannot guarantee whether it will be 1 day or 3 days handling due to additional factors like order size and current order volumes, we ask that you understand it can be as long as 3 days. You will receive an order confirmation as well as an order shipped notification for your reference. If you do not receive one check your spam folder, they are most often there.

If your order does not include molds, it will be shipped same day if received by 10:00am EST. Orders received after 10:00am EST will ship the following day. While this is not guaranteed it is most often the case. It can take up to 3 days due to additional factors. You will receive an order confirmation as well as an order shipped notification for your reference. If you do not receive one check your spam folder, they are most often there.

After your order has shipped:

We ship all of our domestic retail website orders through USPS with tracking. After we create the shipping label, and the parcels are picked up by the post office we no longer have control over your order. Orders shipping First-Class can take between 2-10 days. Orders shipping Priority can take between 2-5 days. USPS no longer guarantees delivery of any mail with the exception of Priority Mail Express. Priority Mail Express has a guaranteed delivery date (Overnight, 1 day or 2 days) based on the Post Office where the mail piece was dropped off, when it was dropped off, and the delivery zip code.

You will be provided with tracking when your order ships and we suggest you follow along, so you know the status. If your First-Class order has not arrived within 10 days, Priority within 5 days and Express within 2 days contact us so we can start a missing mail investigation. This investigation will take up to 2 weeks for USPS to complete.

International Shipping Information

When will my order ship?

See the US Shipping Information. It is the same.

After your order has shipped:

We ship all of our international retail website orders through USPS with tracking. After we create the shipping label, and the parcels are picked up by the post office we no longer have control over your order.  International orders have no estimated delivery times given. They vary so much depending on the destination and well as times in customs both leaving the US and entering your country that it can take anywhere from 7-21 days for First Class Mail or 6-10 days for Priority Mail.

Stuck in customs:

Parcels leaving the United States can be flagged and held in customs for inspection at random. There is no way of knowing if, when or why. Waiting for a customs inspection can take up to 2 weeks or more. If your order tracking is not showing any movement after 1 week contact us so that we can start a missing mail search. This usually gets the order moving through customs quicker but not always. Parcels entering your country can also be flagged in customs. If your order is showing it held in your customs, contact them ASAP for instructions on how to claim your parcel.

Import Tax and Duty:

Please be aware that international orders can be subject to import taxes or duties. These fees ARE NOT levied by or because of First Impressions Molds. These fees are calculated by your local customs office in your country. You, the receiver are liable for these fees and are responsible for paying them to release your order from your local customs. They are not COD charges; we do not collect nor are we paid these fees by your country. Any import taxes or duties you may be subject to will not be refunded by First Impressions Molds for any reason. We highly recommend that you check with your local customs to see if tax or duties may be applied to your order before making any purchases from our website.

If you refuse to pay the tax & duties applied to your order, your order may be returned to First Impressions Molds. This is not guaranteed. Not all countries allow unclaimed parcels to be returned. Most are eventually destroyed in which case the order is no longer eligible for a refund.  If the return is successful, a refund will be processed within 7 days of receipt however the cost of return shipping will be deducted from your refund amount.

If you have any questions send us a note via contact us or at help@firstimpressionsmolds.com